Terms and Conditions
Omega Surgical Instrument Suppliers Ltd T/A Medema respects the privacy of every individual who visits our website.When you visit the website we will not collect any of your personal data (i.e. your name, address, telephone number or other contact information), unless you give us permission to do so.
Please note that when you view our web site we may obtain and hold certain anonymous data (i.e. information which does not identify you), such as the type of web browser you are using or details of the web site from which you linked to our website.
When you view the website we may also store certain information on your computer in the form of a "cookie" file. By using a cookie we are able to simplify and personalise the web site for any subsequent visits you make.
If for any reason you contact us by email, fax, post or telephone we will use your contact details in order to deal with your query, request or order. We will also retain your details so that we can contact you in future to notify you of any news, developments or offers relating to Online.
If, for any reason, you do not wish us to retain your details for these purposes then please let us know either when you first contact us or at any time thereafter.
These terms and conditions do not affect your statutory rights.
In the unlikely event that you may have a complaint, please contact us as soon as you possibly can. We aim to fully satisfy all complaints within five working days, and we will keep you informed as to the status of the complaint throughout the handling process.
Any errors with your delivery must be reported to us within 7 days of receipt of your order.