Medema respects the privacy of every individual who visits our website.
When you visit the website we will not collect any of your personal data (i.e. your name, address, telephone number or other contact information), unless you give us permission to do so .
Please note that when you view our web site we may obtain and hold certain anonymous data (i.e. information which does not identify you), such as the type of web browser you are using or details of the web site from which you linked to our website.
When you view the website we may also store certain information on your computer in the form of a "cookie" file. By using a cookie we are able to simplify and personalise the web site for any subsequent visits you make.
If you wish to block or erase the use of cookies then please refer to the relevant instructions in your web browser.
If for any reason you contact us by email, fax, post or telephone we will use your contact details in order to deal with your query, request or order. We will also retain your details so that we can contact you in future to notify you of any news, developments or offers relating to Online .
If, for any reason, you do not wish us to retain your details for these purposes then please let us know either when you first contact us or at any time thereafter.
If you have any queries with regards to our privacy policy, please send an E-mail to info@medema.co.uk
These terms and conditions do not affect your statutory rights. In the unlikely event that you may have a complaint, please contact us as soon as you possibly can. We aim to fully satisfy all complaints within five working days, and we will keep you informed as to the status of the complaint throughout the handling process. Any errors with your delivery must be reported to us within 7 days of receipt of your order. We confirm that we meet our obligations under the consumer protection laws currently in force including:- • The Sale of Goods Act, 1979 • The Supply of Goods and Services Act, 1982 • The Consumer Credit Act, 1974 • The Trade Descriptions Act, 1968 • The Unfair Contract Terms Act, 1977 (and the 1999 Regulations) • The Consumer Protection Act 1987 • The Data Protection Act, 1998 • The Consumer Protection (Distance Selling) Regulations, 2000 SHIPPING • Goods are normally dispatched within 12 hours. While every effort will be made to ensure that all items shown are in stock, and if we are unable to dispatch your order within 7 days, we will contact you by e-mail with an estimated dispatch date and offer you the option of cancelling the order. • The price shown for the goods does not include postage and packing. P&P costs are £5.90 for the U.K. £20.00-Europe £25.00-Rest of the World. • Orders are welcome from anywhere in the world. We ship worldwide. • Our server supports secure transactions so you can use your credit/debit card with confidence. RETURNS • On receipt of your order, if for any reason you are not completely satisfied, please return the product for a complete refund within 7 days of the shipping date. Please e-mail us for information on how to cancel and return an order. Please send an e-mail to us before you return goods, telling us that you are returning goods and why. • Shipping and handling charges are non refundable.